THE CHALLENGE

The Civil Service are a bureaucracy of Crown employees that support the UK government. They recognised that there was a serious need for job flexibility within their workplace in order for it to become more inclusive and equal, which meant involving more female talent and providing support for carers and disabled, as well as more opportunities for those looking to retire.

In order to do this, the Civil Service knew that one of the best possible options was to allow job sharing. Job sharing is an excellent opportunity for two people to share the work and pay of a single full-time job. Both workers do the same type of job and divide the working hours between them. It’s simple, yet very effective.

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AIMS AND OBJECTIVES

The Civil Service aimed to create an innovative website that acted as an online database for civil servants looking to share jobs.

They wanted to develop a user-centred design, which allowed civil servants to register to the site, create a profile, easily search for colleagues, and swap messages.

By uploading and managing information about themselves, civil servants would allow the search system to find equivalents amongst other users, based on factors such as current substantive grade, home department, region, level of expertise, etc.

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WHAT WE DID

01.

So, BrightLemon assisted the Civil Service in creating a mobile-first community driven Drupal platform, that makes job flexibility and job sharing easier than ever.

02.

BrightLemon’s dedicated team of Drupal developers worked intensively to make sure that the site was built to meet the The Digital by Default Service Standard. This is a specific set of criteria to be followed by digital teams building Government services. Drupal ticked the boxes for a number of these criteria, such as ensuring that the website was developed on an open platform and could be iterated on a frequent basis.

 

03.

The team successfully followed the Government Digital Service Style Guide and built the site based on these requirements, which ensured that it was in uniform with all other Government sites and upheld the identity of the brand.

04.

The developers at BrightLemon made sure that user-experience top of the criteria. By creating a plan for ongoing user-research and usability testing, the site can now continuously seek feedback from users. Other key user-experience principles are the incorporation of social psychology and group motivation to facilitate and encourage interaction - all for a diverse audience of age, knowledge and digital skill.

05.

The project conformed to Level AA of the Web Content Accessibility Guidelines, so that it could be used by assistive technologies, such as screen readers.

 

06.

The application also includes a group messaging function that can work in conjunction with networking events. It uses a personal messaging function for staff within or outside the workplace, which helps to build an agile and engaged workforce.

 
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THE OUTCOME

The Civil Service project has also been shortlisted for the following awards:

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