CONSULTANCY

Our Consultancy service enables engagement with a relevant team of website development specialists to deliver Discovery, and Development of a digital service. Our specialists co-create a roadmap and product backlog for optimal website development.

Features

  • Identifying the best services and technologies suited to you
  • Mapping out the user's journey
  • Business and project scoping
  • Feasibility analysis
  • Building and testing prototypes
  • Gaining user feedback through tests based on user stories
  • Technical planning and system architecture
  • Continuous monitoring and quality maintenance
  • Vulnerability and penetration testing
  • Continuous service performance testing

Benefits

  • Providing you with a team tailored to your project goals
  • Finding and meeting user needs
  • The most feature-right solution for you
  • The most cost-effect solution for you
  • Alignment with an organisational/business strategy
  • Risks identified as early as possible
  • Continuous improvements to your services
  • A product that meets the Digital Service Standards

TESTING

Our Testing service identifies the correctness, completeness and quality of developed computer software. There are two fundamental purposes of testing: verifying procurement specifications and managing risk. We use a Testing strategy in Agile methodology, which involves the following phases; initiate, plan, execute, and report. Our testing accreditations are: ISTQB Foundation CAT Qualification (Certified Agile Tester).

Features

  • Performance testing hardware, software and licensing included
  • Testers build and execute performance test scripts
  • Testers can access the Cloud offering from anywhere
  • Creates a working prototype
  • Obtains user feedback and explore solutions
  • Tests with real users before the launch
  • Regression testing is automated using Codeception
  • User acceptance testing
  • Accessibility testing
  • Defect management

Benefits

  • Useful in Agile environments with integration to Continuous Integration tools
  • Accelerates test cycle so testers can focus on resolving issues
  • Scripts work with a wide range of application technologies
  • Comprehensive end of test reporting
  • A scheduling facility which enables testing to take place overnight
  • Test stimulus provided in development, pre-production and Live stages
  • Obtains core usability metrics: efficiency, effectiveness and satisfaction
  • Combines qualitative and quantitative data
  • UAT minimises pressure during implementation/risks of post-implementation live fixes
  • Software and hardware are not shared with other organisations

ONLINE COMMUNITY

We specialise in building collaborative online communities. These are social platforms where users can connect, share, create and all act towards a common goal. Our expertise knowledge in Community Strategy and Social Psychology assists with all aspects of the project from Discovery to development.

Features

  • Discovery stage to uncover the needs of your community
  • Defining community strategy and common business objectives
  • Online community software
  • Content strategy and SEO optimisation
  • Full Drupal Content Management System capabilities
  • Tailored enterprise features
  • Social/community networking
  • Instant messaging and group messaging system
  • Management of events and event notifications
  • System integration with third parties services

Benefits

  • Scalable platform
  • Open Source and fully customisable
  • On-site training provided
  • Community engagement
  • Manage and improve relationship between users
  • Content and activity moderation
  • Exchanging knowledge
  • Ability to monitor success and making improvements using metrics
  • Flexibility to evolve as your community grows

SUPPORT & MAINTENANCE

We provides Support and Maintenance service designed on a wide range of service level agreements (SLA), based on business and operational needs, from ‘lights on’ support to ongoing maintenance.

Features

  • Personal help-desk support over phone, email and online tool Assembla
  • In-house support team and emergency support
  • Ticket management tool
  • Fixed/Agreed SLAs
  • Spam and content management
  • Service availability monitoring
  • Infrastructure and database support
  • Security and performance management
  • Search optimisation
  • Drupal core and contributed codebase updates

Benefits

  • Comprehensive SLA
  • Access to a dedicated London based Drupal team
  • Fast resolution of Drupal specific issues
  • A ticketing system to follow support status
  • Ongoing monitoring
  • Monthly management information

JOB SHARING PLATFORM

We are experienced in creating multi-award winning social platforms, such as a Job Share Platform. This is a community driven platform, which allows job sharing between users. This platform incorporates the principles of social psychology and group motivation to facilitate and encourage interaction.

Features

  • A mobile-first and community driven platform
  • User profile matching
  • Instant messaging and group messaging system
  • Notification system
  • Weekly newsletter
  • Advanced Search to find job-share equivalents amongst other users
  • Conformed to Level AA of the Web Content Accessibility Guidelines
  • Heavily focused on a user-centred design
  • Alignments to the GDS design principles
  • Follows the Government Digital Service Style Guide

Benefits

  • Community-driven
  • Highly accessible
  • Improves job flexibility
  • Ability to divide working hours between workers doing the same job
  • Open source and fully customisable
  • Highly scalable
  • Ability to continuously seek feedback from users

ACCESSIBILITY

We provide UX consultants and developers with the experience to cover all the accessibility aspects of a project, so that it is completely inclusive to all users. Our accessibility service improves navigation of the website, SEO, browser compatibility and load times.

Features

  • High level review to assess conformance to WCAG guideline
  • Issue report with fixing solutions
  • Accessibility workshop training
  • Reports that include examples of accessibility improvement
  • Text to Speech Functionality
  • Compliance with accessible web standard and legal guidelines
  • Update and report of existing websites
  • Level assessment – A/AA/AAA

Benefits

  • Respects accessibility legal requirements
  • A service that can be used by all users
  • Improves usability for all users
  • Publishes content from multiple devices
  • W3C Web & Web Accessibility Compliant
  • Provides rapid insight into your website
  • Fully mobile and mobile responsive
  • Fully accessible website